Personal Identification Number (PIN):

It is a secret code to verify the identity of an individual to access of a computer system. It is created by an individual with a combination of letters, numbers and other symbol accepted/adopted by the system. Naturally it can not be disclosed to others for the safety reason when it is prepared for the following purpose:

• Operation of Credit Card
  
• Withdrawal of fund against ATM Card
• To enter into a network/system etc.
  

It is also mentionable here that the code number must be prepared in such a way the person can easily remember the secret numbers instantly as and when needed.

London Interbank Offered Rate (LIBOR):

In London banks are willing to offer fund in the inter-bank market at a particular rate of interest is called LIBOR. It is an average rate of interest of major five banks interested to place/land money for a period of 3(three) and 6(six) months. It is also a standard rate of interest set by those major banks for the following purpose:

• Adjustment of loan
  
• Issuance of financial instruments
• Discounting/purchasing of foreign documents etc.
  

Serving customer with positive communication:

Communication is a most important and vital part of our day-to-day life. We are always communicating with each others for expressing our views. To know each others and continue relationship in between each others we need to do communication. We must develop our communication skills in a very fruitful manner. This will definitely impact our reputation in our business and personality as well. So we must look into the following area during communication.

• be presentable
  
• be smart
• be polite and courteous
  
• smile when a customer approaches
• pay full attention to their queries
• be tactful
  
• and provide smooth services

When a customer approaches please listen to him at first patiently with full attention. In the meantime you have already realized what his requirement is. Then you act on his demand. If it is not related with your desk please send the customer to the appropriate person instantly in a very courteous manner.

Therefore, you must know the structure of your organization very well. If you have clear cut idea about the assignment of each and every person of your institution it will definitely help you out in a effective manner. At the end the customer will be happy for the positive communication.

Online Banking:

It is a kind of modern facility provided by a bank using network connectivity through computer server based on the latest guideline of Information Technology. Through this facility a customer of a bank can enjoy some financial transaction from any other branches (under same bank) of a bank as described under:

• Withdraw fund
• Deposit money
• Transfer fund
• Pay bills
• Checking balance of an account etc.

It is also called as Any Branch Banking facility.

For example a customer of a bank under this facility can approach another branches to perform above mentioned transactions instantly to satisfy their needs and make their life easy.

Minor Account:

A minor is a person of age below 18 years. A minor has no authority to provide a power under law to a natural person to enter into binding contact(s). A minor may open account under a guardianship and the said guardian will operate account on behalf of the minor accordingly. To open a account of minor following procedure to be maintained:

• Account opening form supplied by the bank to be filled with detailed information
• Information about the minor in a separate form in details
• Valid identification of the minor and respective guardian
• Passport size photograph of the guardian and the minor duly attested
• Transaction Profile mentioning the numbers of transaction to be made this account on monthly basis
• TIN Certificate of the respective guardian
  

In spite of that KYC guideline to be maintained during opening of the account.

Procedure to open Account of a Foreign Company:

During opening of a account of a foreign company in Bangladesh we need to maintain following procedure:

• The organization must have the authority to do business in abroad
• Board resolution mentioning the person authorized to operate the said account
• Power of attorney of the authorized person which needs to be authenticated by the Embassy in Bangladesh
• List of Directors of the company
  
• Memorandum & Article of Association with a certificate of Incorporation registered in abroad
• Permission of Board of Investment (BOI)
• Permission of Bangladesh Bank/other regulatory bodies may be required if it is mentioned in the permission of BOI
• Certificate of TIN & VAT Registration or a waiver in this regard
  
• Transaction Profile to be filled mentioning the numbers of transaction will be made to this account on monthly basis

It has be kept in mind that the KYC guideline to be maintained during opening of the account as well.

Few thoughts we need to keep it in mind:

It is very important we need to think over and keep it in mind in our daily life as guidance (taken from great man):

• Learn from yesterday, live for today, hope for tomorrow.
• You are really can change the world if you care enough.
• Cleanse your mind with the soap of concentration and wash it with the water of meditation.
• Happy thoughts makes your life happy. Miserable thoughts make your life miserable.
• Chose your thoughts carefully, they are the builders of your life.