Communication is a most important and vital part of our day-to-day life. We are always communicating with each others for expressing our views. To know each others and continue relationship in between each others we need to do communication. We must develop our communication skills in a very fruitful manner. This will definitely impact our reputation in our business and personality as well. So we must look into the following area during communication.
- be presentable
- be smart
- be polite and courteous
- smile when a customer approaches
- pay full attention to their queries
- be tactful
- and provide smooth services
When a customer approaches please listen to him at first patiently with full attention. In the meantime you have already realized what his requirement is. Then you act on his demand. If it is not related with your desk please send the customer to the appropriate person instantly in a very courteous manner.
Therefore, you must know the structure of your organization very well. If you have clear cut idea about the assignment of each and every person of your institution it will definitely help you out in a effective manner. At the end the customer will be happy for the positive communication.
Therefore, you must know the structure of your organization very well. If you have clear cut idea about the assignment of each and every person of your institution it will definitely help you out in a effective manner. At the end the customer will be happy for the positive communication.
1 comment:
I find it very difficult to satisfy somebody. Nowadays people are so wired and annoying. Our customers don't respect us anymore.
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